Privacy Policy

Effective Date: 01/06/2024

Willow Luxe Limited ("We", "Us", "Our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website TOKVIRAL or engage with our services. By using our Site, you consent to the practices outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our Site.

1. WHAT IS PERSONAL DATA ?

Personal data refers to any information that identifies or could potentially identify an individual. This includes, but is not limited to, your name, email address, IP address, billing information, and any other information related to your use of our Site.

2. WHAT TYPES OF DATA DO WE COLLECT ?

We collect both personal data (provided directly by you) and non-personal data (collected automatically during your interactions with our Site):

• Personal Data You Provide to Us:
  
  • Registration Data:When you register an account, purchase products, or subscribe to services, we collect personal data including:
    • Name (first and last)
    • Email address
    • Address
    • Phone number
    • Payment information (credit/debit card details)
• Data Collected Automatically:
  
  • Device Information:Including hardware model, operating system, unique device identifiers, and device settings.
  • Log Information: Includes your IP address, browser type, access times, pages viewed, and actions taken on the Site.
  • Cookies and Similar Technologies: We use cookies to track usage patterns and preferences.

3. HOW DO WE USE YOUR DATA ?

We process your personal data for the following purposes:

• To Provide and Improve Our Services: To process your orders, manage your subscriptions, and improve our services.
• To Communicate with You: To respond to inquiries, send order confirmations, provide customer support, and send marketing communications (if you opt-in).
• To Personalise Your Experience: To tailor the content and offerings displayed to you on our Site, and to send targeted advertisements.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

You can withdraw your consent at any time by contacting us at: contact@tokviral.co

4. HOW DO WE SHARE YOUR DATA ?

We may share your personal data with the following parties:

• Service Providers: We may share your data with trusted third-party service providers who assist with operating our Site, processing payments, or delivering our services (e.g., payment processors, hosting providers). These parties are required to handle your data securely and only in accordance with our instructions.
• Legal Compliance: We may disclose your data to government authorities or law enforcement if required to comply with legal obligations, or in response to a valid court order or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of any such change via email.

We do not sell your personal data to third parties for marketing purposes.

5. WHERE IS YOUR DATA STORED ?

Your personal data is stored securely by our data hosting providers, including Google LLC (for cloud hosting services), and is primarily located within the European Economic Area (EEA). We take appropriate measures to ensure your data is handled in compliance with applicable data protection laws.

6. HOW DO WE PROTECT YOUR DATA ?

We use industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure socket layer (SSL) technology. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

7. HOW LONG DO WE RETAIN YOUR DATA?

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. If you wish to unsubscribe or delete your account, your data will be retained only for the period necessary to comply with legal obligations or resolve disputes.

8. COOKIES & TRACKING TECHNOLOGIES

Our Site uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and deliver personalized content. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings.

For more information, please review our Cookie Notice.

9. YOUR DATA PROTECTION RIGHTS

Under data protection laws (including the GDPR), you have the following rights regarding your personal data:

• Right of Access: You can request information about the data we hold on you and how it is used.
• Right to Rectification: You can request corrections to any inaccurate or incomplete data we hold about you.
• Right to Erasure: You can request that we delete your data, subject to certain conditions.
• Right of Object: You can object to the processing of your personal data, particularly for direct marketing purposes.
• Right of Restrict Processing: You can request to restrict how we process your data under certain circumstances.
• Right of Data Portability: You can request a copy of your data in a machine-readable format.

To exercise any of these rights, please contact us at: contact@tokviral.co

You also have the right to file a complaint with a supervisory authority if you believe your data protection rights have been violated. For UK residents, this would be the Information Commissioner's Office (ICO).

10. SOCIAL MEDIA & THIRD-PARTY LINKS

Our Site may contain links to third-party websites and social media platforms. Please note that these sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before providing any personal information to these platforms.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by email or by posting a prominent notice on our Site.

12. CONTACT US

If you have any questions about this Privacy Policy or our data processing practices, please contact us at:

• Email: contact@tokviral.co
• Postal Address: Willow Luxe Limited, Suite 23, 5th Floor, 63-66 Hatton Garden, London, EC1N 8LE, United Kingdom.

13. APPLICABLE LAW & JURISDICTION

This Privacy Policy is governed by and construed in accordance with the laws of the United Kingdom, in particular of England & Wales. Any dispute arising from or in connection with this policy will be subject to the exclusive jurisdiction of the courts of London.